Real-Time Customer Experience

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Real-Time Customer Experience

What is it?

It is based on a dashboard that aligns the location’s online ratings and reviews with customer call-center calls or complaints.

Why would you need it?

Because it groups data on business categories or subjects, allocates scores, and communicates the most significant issues to store owners or area managers.

Product benefits

  • Having a yearly perspective or a granular view of a location to see scores & reviews and determine the customers’ issues.
  • Timely insights on locations’ exact issues so the locations managers can solve them immediately.
  • Perspective on location managers or regions' performance.
  • Correlation with NPS.

What can we track?

Online location reviews, customer centers reviews.

What kind of clients can we help?

All categories.

What results can you achieve?

  • Growing rating;
  • Review scores.

Need more info?

Fill in the form and a Publicis Groupe representative will get in touch with you as soon as possible.

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